Frequently Asked Questions (FAQs)
Product Related
1. What are prebiotics and probiotics, and why does my pet need them?
Probiotics are beneficial bacteria that support your pet’s gut health. Prebiotics are fibers that feed these good bacteria. Together, they help with digestion, stool quality, and immune strength — especially for pets with sensitive stomachs, allergies, or after antibiotic use.
2. What makes FurryPerks different from other probiotic supplements?
We use 5 clinically supported probiotic strains — specifically chosen for their ability to improve gut health and reduce diarrhoea in both dogs and cats. Each scoop delivers 10 Billion CFU, plus natural prebiotics, pumpkin powder, and digestive enzymes for complete gut support.
3. How do I know if my pet needs probiotics?
Signs your pet may benefit from probiotics include loose stools, excessive gas, changes in appetite, or general tummy troubles. Pets recovering from illness, antibiotic use, or stress often need probiotics to restore gut balance.
4. Will this help with soft stools, gas, or diarrhoea?
Yes. Our probiotic strains — like L. plantarum and L. rhamnosus — are well-studied for reducing loose stools, improving digestion, and promoting firmer poop in pets.
5. At what age can my pet start taking FurryPerks?
FurryPerks is safe for puppies and kittens 2 months old and above. Always start with a small amount and consult your vet if your pet has a medical condition.
6. How long does it take to see results?
Most pawrents notice improved digestion and stool quality within 10-15 days. Long-term benefits (like immunity and skin health) become more visible with consistent daily use.
7. How do I feed this to my pet?
Just scoop the powder and mix it directly into your pet’s food. It’s tasteless and blends easily with both wet and dry meals. No pills or chews needed!
8. Can I give this with other supplements or medications?
In most cases, yes. However, if your pet is on medication or under treatment, we recommend consulting your vet to avoid any potential interactions.
9. Are probiotic supplements better than giving yogurt?
Yes. While some foods like yogurt contain probiotics, they often have strains not specific to pets, may contain sugars or dairy that pets can’t digest well, and usually have lower probiotic concentrations. Our supplements provide targeted strains in effective doses designed for pets.
10. Do I need to refrigerate the probiotic supplements?
Most of our probiotic products are shelf-stable and should be stored in a cool, dry place away from heat and humidity. Refrigeration is not necessary, and freezing is not recommended to preserve product quality.
11. Can probiotics help with my pet’s immune system and skin health?
Yes. A healthy gut supports a strong immune system, and probiotics help maintain that balance by encouraging the growth of beneficial bacteria. When your pet’s gut is functioning properly, it can also reflect in healthier skin and a shinier coat by improving how nutrients are absorbed and reducing internal inflammation.
12. How do I introduce probiotics to my pet’s routine?
Introduce it gradually. Begin with a smaller portion of the recommended dose to let your pet’s system adjust, then slowly increase to the full serving over several days. Consistency is key — aim to give it at the same time daily, ideally with meals.
13. What if my pet has sensitive digestion or chronic tummy troubles?
Probiotics are often helpful for pets with sensitive digestion, but it’s important to start gently and monitor how your pet responds. For ongoing or more serious issues, it’s best to speak with your veterinarian to ensure the supplement supports your pet’s unique needs.
14. What if my pet doesn’t like the taste of the supplement?
FurryPerks is formulated as a tasteless, odorless powder that mixes easily into wet or dry food — most pets don’t even notice it’s there. If your pet is particularly fussy, try mixing it into a small portion of their favorite food or a treat. Consistency helps too — once they associate it with their routine, they’re more likely to accept it.
15. How should I store the supplements?
Store supplements in a cool, dry place away from direct sunlight to maintain freshness and potency.
16. Do your products have expiration dates?
Yes, all FurryPerks products come with a clearly printed expiration date on the packaging. This ensures you're giving your pet a supplement that’s fresh, safe, and effective.
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General FAQs
1. How long does delivery take?
Most orders are delivered within 3-5 working days.
2. Do you ship internationally?
Currently, we ship within Singapore. We’re working on expanding internationally — sign up for our email list to be the first to know when we launch in your country.
3. Do you charge a delivery fee?
We offer free tracked shipping for orders above SGD $50 within Singapore. Orders below $50 will incur a flat delivery fee of $4.
4. How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.
5. What is your return and refund policy?
Yes! We accept returns and exchanges within 14 days of delivery, as long as the product is unopened and in its original condition. Contact us at info@furryperks.co to initiate a return.
6. Can I find FurryPerks products in physical stores?
Yes! We are currently being sold at Hoshi Studios at Pheonix Park and looking to expand into more retail locations.
7. How do I contact customer service?
You can reach us anytime at info@furryperks.co. We aim to respond within 1 working day.